BritBox Reviews
BritBox Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
BritBox has a 2.1 star rating from 397 reviews, with 15% likely to recommend; consumers report dissatisfaction and cite high price levels.
Key Takeaways for Future Customers
- Expect BritBox reviews to mention frequent customer service issues and billing or subscription confusion.
- Ask about refunds and cancellation policies before purchasing annual membership.
- Content and British shows are praised but consider cost versus support reliability.
Negative Feedback / Risk Areas
- Repeated customer complaints about poor customer service and inability to reach a live person.
- Many billing issues and requests for refunds for unauthorized or duplicate charges.
- Difficulty cancelling free trials or subscriptions and access problems on devices.
Positive Feedback
Users praise the quality of British shows and occasional fast, helpful resolutions and pro-rata refunds.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
BritBox has a 2.1 star rating from 397 reviews, with 15% likely to recommend; consumers report dissatisfaction and cite high price levels.
Key Takeaways for Future Customers
- Expect BritBox reviews to mention frequent customer service issues and billing or subscription confusion.
- Ask about refunds and cancellation policies before purchasing annual membership.
- Content and British shows are praised but consider cost versus support reliability.
Negative Feedback / Risk Areas
- Repeated customer complaints about poor customer service and inability to reach a live person.
- Many billing issues and requests for refunds for unauthorized or duplicate charges.
- Difficulty cancelling free trials or subscriptions and access problems on devices.
Positive Feedback
Users praise the quality of British shows and occasional fast, helpful resolutions and pro-rata refunds.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I'm being charged numerous times a month for things I am not watching, I am asking to be reimbursed for the practice to stop
I am being charged numerous times monthly for things I am not watching. I contacted support at BritBox and was told the next day that I needed to respond to their response. When I read it two days later, I was told we're cutting contact with you because you didn't respond quickly enough.
User's recommendation: Do not give them your credit card. They are unresponsive to complaints.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cockeysville, Maryland
Resolved: Able to speak to live person
Company fixed the issue and I have been provided with full refund. Spoke to real person.
Have the option to speak ti a real person earlier in the sequence of options, not the last resort - essential for customer with low vision
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCorrect upgrade
Upgraded my subscription but still getting notices to upgrade
Everything; this is my 3rd attempt to correct the issue. Very, very, very frustrating. Does this indicate I need to deal with Amazon Prime going forward?
User's recommendation: Hesitation in joining Brit Box
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tampa, Florida
I paid for 1 month to watch 2 shows. A...
- - Paid for 1 month to watch 2 shows.
- - Last 3 episodes require yearly plan.
- - Will continue only if monthly access lets me finish.
- - Might share the experience publicly.
I paid for 1 month to watch 2 shows. A Woman of Substance was one, and I watched all but the last 3 episodes because you wanted me to pay for a 1-year subscription.
That is very undermining and bad business! I can't believe BritBox, which is popular in the U.S., would stoop that low! I would like to finish watching that show and any in the future if I continue paying monthly for your streaming.
If not, then I will go on social media and tell my story about how you treat your customers.
Lori Rice
Preferred solution: My monthly subscription that I paid for and not locked out until I pay for 1 year
User's recommendation: Don’t get hooked on a show with BritBox unless you pay for a year even though you already paid for the month!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel free trial
I want to cancel my free trial. I have tried online.
Ive tried a phone call.
Its taking up way too much time when all I wanna do is cancel. The offer said cancel any time and Ive been trying to cancel for two days.
- Hard to cancel
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTwo payment was taken out om account july9,2026 an also july19,2026
Awful
2 payments were taken out of my account on July the ninth and July 11th that I didn't authorize. So I was trying to speak to someone about that.
I would like for my account to be restored. Ernestine Harris in Taylor, Michigan, 48180 in the United States, 313-516-****.
- I just want my one payment back in my account
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bismarck, North Dakota
This better not be costing me any money trying to get an answer to my question to this company about Britbox or I will be pissed. Can't rate this company yet as you haven't answered my question or ex
Britbox used to be a great company and would hate to discontinue it because of this.
I want to know what I was charged $109 for so should be pretty simple to answer.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Vancouver, British Columbia
I can’t access my britbox
Nobody called me!!!!
I need technical support and can't get anyone to phone me to help! I'm having big problems connecting to my TV with Britbox.
I need a person to call me! 778-886-****
Preferred solution: A PHONE CALL!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAndrews’s
All issues resolved to my satisfaction without having to contact them further
It was a problem of simply changing my password
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRenewed my subscription. A wk later...
- - Renewed subscription; a year gift arrived and activated.
- - Cancellation attempted; credit and gift email promised.
- - Password reset blocked access.
Renewed my subscription. A week later, I received a gift of a year subscription.
I activated the gift and tried to cancel the subscription I paid for. Finally, I was able to talk to a real person who assured me I would receive a credit on my credit card and then receive another activation email to activate the gift card. Neither has been received. Using the website, I kept getting requests to change my password.
After 4 hours, I gave up, so I can't get into my account at all now. I changed my email address when I talked to the real person, and she assured me it would be changed. It has not happened. My old email was [EMAIL_ADDRESS].
My new email is [EMAIL_ADDRESS]. I love Britbox, but this hassle is souring me. What do I need to do to get this straightened out? My address is [STREET_ADDRESS] [GEOGRAPHIC_DATA][GEOGRAPHIC_DATA].
My phone number is [PHONE_NUMBER]. My name is [PERSON_NAME].
Preferred solution: refund and activation of my gift card.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chelsea, Quebec
Trying to cancel my subscription. No...
Access to Britbox was Frozen. Could not access.
Chatted twice about it. Sent email.
Wanted to cancel. They did.
Trying to cancel my subscription. No access to BritBox, no access through my account. No access through your help line, not accepting my credit card.
- Good programming
- Terrible service
Preferred solution: À cancellation!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pocahontas, Arkansas
Resolved: I tried to subscribe but it keeps going...
I tried to subscribe, but it keeps going round and round. I do not have the username or password that is on that old account. My new username is [EMAIL_ADDRESS].
- Wife was sick so no time for tv so i had to cancel subscription
- Cannot open new account
Perth, Western Australia
I was aamazed that Britbox has now...
- - Charged $139.99 yearly without notice or invoice.
- - Shows not renewed and the new Professor T series is disappointing; plan to cancel next year.
I was aamazed that Britbox has now taken $139.99 out of my account for a yearly subscription. I would like to have been notified of the increase in price plus receive an invoice or some notification this would occur on 4 June.
Also the Mastercard account I had previously had been cancelled due to a scam on this account so how did Britbox get my new number? Surely you just cannot bypass all bank rules and my own notification just because you can. The money has now gone so it seems I cannot recuperate it. Also I take this opportunity to complain about the shows.
The favourite ones do not seem to get renewed. I was eagerly waiting for a new series of Professor T.
However the new series is a disaster and I cannot bear to watch it. I will stay with Britbox for the year now though next year I will be better prepared and cancel my subscription.
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sydney, New South Wales
Resolved: My son paid for a year subscription in...
My son paid for a year subscription in December 2025. Now Britbox is asking me to pay for another subscription either monthly or yearly.
Britbox is now not accessable on my TV. I have complained, received answers, but still have not had the problem solved.
Preferred solution: I would like to be able to use Britbox according to the yearly subscription that has been paid.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Queens, New York
Useless and $5 wasted
useless Just as this is useless also so a waste of time did i hit 100 characters a b c d e f g h i j k l m n o
Ocala, Florida
Watch Gone right up to the las episode then Britbox demanded more money
I have been a customer for 15 years. But this is the last straw.
I hope everyone drops britbox.
That is the most evil way to get people to upgrade. If the whole series was on the upgraded account I would not have watched.
User's recommendation: Do Not even Think about BritBox.
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