Account
25%- "Subscription"
- "Can't sign in"
- "Can't sign in on my TV. I changed password but have no voice button on my remote"
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular BritBox Phone Number | +44 779 660 8430 |
| Average Hold Time | More than 30 min |
| Most Popular BritBox Email Address | help-us@britbox.com |
| BritBox Live Agent Availability | 19% of callers successfully reach a real person |
| Issue Resolution Rate | Low (3% reported full resolution) |
| BritBox Customer Service Rating | 3.9 out of 5 |
| Overall Customer Sentiment | Mostly neutral |
| Contact Method Distribution | 34% phone, 66% email |
| Common Reasons for Contact | Account, activation/ cancellation, payments and charges |
| Customer Effort Score | High Effort |
| Prepare before the call to BritBox | First and last name, email or address or zip code |
Hours:
Monday - Friday: 03:00pm - 12:00am (Eastern time)
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.