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Contact BritBox Customer Service

How to Reach a Person at BritBox

Verified Contact Information

Customer Service:

  • +44 779 660 8430
    App Support
Send Message

Customer Service:

help-us@britbox.com
support-us@britbox.com

Legal:

privacy-us@britbox.com
Privacy Inquiries

Media:

marketing-ca@britbox.com
Marketing Inquiries
marketing-usa@britbox.com
Marketing Inquiries
support@britbox.com

BritBox Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular BritBox Phone Number
+44 779 660 8430
Average Hold Time
More than 30 min
Most Popular BritBox Email Address
help-us@britbox.com
BritBox Live Agent Availability
19% of callers successfully reach a real person
Issue Resolution Rate
Low (3% reported full resolution)
BritBox Customer Service Rating
3.9 out of 5
View full overview

How to Contact BritBox Customer Service?

The Britbox phone number is +44 (77) 9660-8430. You can call the customer service for help managing your account or technical support. This phone number for BritBox is available Monday through Friday from 9 am to 9 pm ET. You can also call the company for information and support on weekends from 10 am to 9 pm ET. The professional assistant at this BritBox phone contact is ready to answer your questions and guide you to fix the problem. You can make a complaint or share suggestions regarding the service using the provided number.

For general inquiries and technical issues, you can address this BritBox customer service email: support@britbox.com. It also deals with customer complaints and concerns.

You can also use the contact form on their website to reach the BritBox customer service team. You will find it by clicking Help and Support at the bottom of the main page and then selecting Contact Us at the top. You will get a short form to fill out with your contact information and the details of your inquiry. You can request a callback at a convenient time to solve your issue by phone. If you have questions regarding privacy, email privacy-us@britbox.com.

The BritBox live chat feature is not available on the company’s website. However, you can contact BritBox in a number of other ways. A good alternative to the Britbox customer service chat is a contact form you can fill out on their site to reach the Help Center. You can also email their customer care directly or use a regular mailing address to send your complaints, comments, or concerns: BritBox, LLC, 1120 Avenue of the Americas, FL 5, New York, New York 10036. Calling their hotline remains the fastest way to resolve your issue with the company.

PissedConsumer Club

Contact Information

BritBox Website:

BritBox Help Center:

Corporate Office Address:

BritBox, LLC
1120 Avenue of the Americas, FL 5
New York, New York 10036
United States

Other Info (opening hours):

Hours:

Monday - Friday: 03:00pm - 12:00am (Eastern time)

More contact details

How Customers Rate BritBox Support?

3.9 / 5
Needs improvement

Based on 6.7K calls to BritBox customer support through PissedConsumer.com and 18 survey responses.

Total Calls
6.7K
Avg Call Duration
01:00
Issues Resolved
3%

Why Customers Call BritBox?

Top Reasons of Customers Calls

  • Account 25%
  • Activation/ Cancellation 16%
  • Customer Inquiries & Issues 15%
  • Payments and Charges 14%
  • Product/ Service 13%
  • Request for Information 7%
  • Staff 3%
  • Cards 2%
  • Return/ Replace 1%
  • Website/ Application 1%
  • Shipping and Delivery <1%
  • Refund <1%
  • Employment <1%

Account

25%
  • "Subscription"
  • "Can't sign in"
  • "Can't sign in on my TV. I changed password but have no voice button on my remote"

Activation/ Cancellation

16%
  • "Cancel subscription"
  • "My Britbox has been cancelled, why ? ? ?"
  • "Subscribe to premium not working"

Customer Inquiries & Issues

15%
  • "New cost"
  • "Pissed off! I will not be signing in to watch TV"
  • "Can't use it"

Payments and Charges

14%
  • "Fraud"
  • "Double charge on my Credit Card"
  • "Charged twice for Britbox upgade"

Product/ Service

13%
  • "Unable to access Britbox"
  • "Cannot get Brit box to work"
  • "I pay for premium but am not able to access premium content"

Request for Information

7%
  • "Trying to reach someone at brick box about my account"
  • "I have a question"
  • "Help."

Staff

3%
  • "Customer service"
  • "Unable to upgrade to premiere service"
  • "Lack of service"

Cards

2%
  • "Gift card number not working"
  • "I provided you with my current card info and have been declined...how unprofessional."
  • "Gift card"

Return/ Replace

1%
  • "Correct upgrade"
  • "Incorrect billinh"
  • "I am having problems with seeing picture correctly"

Website/ Application

1%
  • "My app keeps kiking off when try to start a program."
  • "I pay for the app on my Internet for Britbox but I can never bring it up and I'm just tired. I paid for two months in a row and I can't get it on my TV."
  • "App not working"

Shipping and Delivery

<1%
  • "Did not get my refund"
  • "My package is not working"
  • "I can't get the app on my TV"

Refund

<1%
  • "Refund for charges made"
  • "To get a potential refund"
  • "Refund credit card please"

Employment

<1%
  • "You idiot are doing the same stuff to me you did a couple of months ago. You get paid every month. You know good & dam well what my correct email is. You just want to torture 75 year old ladies when they are in the middle of watching something."

Compare BritBox Customer Service To

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Frequently Asked Questions

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