BritBox
Reviews and Complaints
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Verified Reviewer |
Menifee, California
Cancel subscription and credit card info.
I have not been informed that the subscription to britbox and to cancel credit card information has been completed.
- To many repeat series episodes
Preferred solution: cancel subscription to brit box and remove credit card information please.
Raleigh, Mississippi
To cancel my subscription
I only wanted to do the free trial. I've been trying to cancel the subscription 2 days before the trial ended.
All I'm getting is the runaround.
Please, please cancel this subscription! Thanks.
User's recommendation: When you do the free trials it's very hard to get it cancelled
Longmeadow, Massachusetts
Charge on my credit card $109.99
- - Unknown $8.99 Brit Box charge; ordered from this phone or removed if unauthorized.
- - Requests security check for possible account or card misuse.
Do not know what the charge is for. I pay $8.99 for my BritBox subscription monthly.
Why are you charging me this amount? Was it ordered from this phone? Please respond and resolve.
I need to know if my account or my credit card has been hacked or used by another. If your service has been out on an unauthorized TV, I would like it removed.
- I like the shows
- This problem
Preferred solution: Full refund
Elyria, Ohio
Horrible Service
- - Service is unreliable with days of no access to programming.
- - Responses come through the AI assistant and are slow.
Every several days I have to log into my account to receive their programming. So far, I have missed more days because there is no service available; missed more days than watching programs I have paid a premium to watch.
Never have I had such poor quality service from a "paid for premium channel".. And when you try to contact them to resolve the situation, you talk to their AI robot.
I will try one more time to resolve this, if nothing happens, I am cancelling their service. It is not worth the aggrevation.
User's recommendation: Programming offered is wonderful; if you cannot connect to watch, why pay for "no service rendered."
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI had my payment declined. Please go...
I have BB automatic payment from my bank. When BB tried to get payment my account was too low.
I needed to get in touch with BB with my mea culpa and to tell them they could immediately take the payment. Pissed consumer helped greatly. But I was not at all a pissed consumer. Just a bit embarrassed.
I watch Brit Box daily. Lost without it.
I had my payment declined. Please go ahead and take the payment. The money is waiting for you.
Thank you
[PERSON_NAME]
P.S. I'm not at all pissed.
- I love british tv
User's recommendation: Watch your bank account. This was my own fault
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Suffolk, Virginia
Solved My Problem and Also Refunded
Response to my issue was extremely fast and informative. Explanations were clear and logical.
Company offered a pro-rata return, which was very fair.
Issue completely resolved. Thank you!
New York, New York
I am having problems with seeing picture correctly
I have had so many problems with Britbox. I am cancelling my subscription now of many years and will not look back!
- If there were any problems customer service was excellent
- It is no longer
Preferred solution: To cancel my subscription. I have been paying and not been able to watch .
User's recommendation: You can get most of the shows elsewhere!
Black Mountain, North Carolina
Resolved: Poor customer service
I accidentally subscribed thinking I had a 7-day free trial. I was actually considering the annual subscription, especially since there was a promotion of $25 off.
Not only was I unable to get the 7-day trial, but I also was unable to get the promotion.
I have cancelled my subscription, but the cancellation doesnt take effect for a year from now, and Im still out nearly $200. HD I been able to converse with someone perhaps that matter would be resolved?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUseless
Useless.
Once I am able to unsubscribe I will not sign up again.
Very difficult to reach a live person.
Jackson, Mississippi
Login
- - Monthly payments require login verification.
- - Login can take about 30 minutes and the user plans to cancel.
I pay for the service every month and then when I want to use it, it takes me 30 minutes to login because they are too cheap to pay for the login password app that allows you to see what youre typing into the screen. First of all, you should not have to have this verification every time you login to pay for our service that you use.
Its a way of denying people the service even though youre getting the money you dont have to contact me every month when you get my *** money, so why do I have to *** login every month just the way you get the *** money is the way you need to be able to *** verify who is logging in? Im tired of this *** *** Im gonna cancel all of you *** this company ***
User's recommendation: Zero. Horrible
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Broadview Heights, Ohio
Billed $118.79 for BritBox without my consent.
Billed on my Discover card 05/02/2026 for $118.79 for BritBox. I have not had BritBox for at least 2 years, and I cant even access BritBox despite the fact that I have been billed for it.
Discover card ends in 7626. Please refund this money to my credit card card.
Thank you. [PERSON_NAME]
User's recommendation: Customer service has always been a headache.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Edinburg, Texas
Pricing
Great website, just unfortunately the prices are super expensive and I can't afford to watch from BritBox.
- Watch stuff
- Expensive
Preferred solution: Price reduction
Monmouth, Monmouthshire
So far rubbish customer service when and if you can reach anyone
I purchased a gift card for a gift, obviously, and it doesn't work. Yes, the person is in the ***, and yes, I purchased it in the ***.
So far, it's taken 3 days and numerous chats that get me nowhere!
It's taken my time and effort to sort this. I'm 73; I don't have this much time to waste on this sort of stuff.
- How would i know i never got what i purchased
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hoffman, New Jersey
I want to cancel my subscription
Paying but can't get to watch. Want to cancel my subscription. Get sent to website and no luck getting a connection.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pomona, New York
I have mistakenly been charged twice.
- - Charged twice for a yearly gift subscription on March 24 and April 8, $109.99 each.
- - Requests a refund for the duplicate charges.
Still waiting for the problem to be resolved.
Still waiting for refund.
Still waiting for something to happen, like a notification that my credit card has been refunded $ 109.99. Will give you a five star report when that happens.
Nothing has happened yet. I expected a customer assistance assistsant to simply check my account, see that I was mistakingly charged twice ( $ 109.99 each time ), and refund to my credit card.
Case then closed, no ? It's that simple.
Paid $ 109.99. Was charged again on April 8, another $ 109.99. Simply want a refund, but now that I think about it, how about returning both charges because of the time, frustration, and aggravation I have had to endure just contacting your company. I'm serious !
No wonder you guys lost the colonies. They probably experienced the same incompetence back then in 1776. Not bad, eh ? Really, my wife loves your programs.
But you must get it together. By the way, I'm available for consultation, if needed... for a small fee, of course.
Please, just refund the overpayment. Thanks !
- Great programs
- Subscription service
User's recommendation: My God. I REALLY don't know what to say.
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